He claims that the machine malfunctioned and gave her an erroneous credit display.

Joseph Dupuis, senior staff at the establishment, apologized profusely to Miss Castillo. No doubt, many people would not give up if they had been richer by $8.5m, albeit for five minutes. While the casino is planning to stand rock solid on their stance, it’s evident that Castillo will not go down without a fight. That would mean that she could only have won a maximum of $6000. Castillo did not even place bets on every line as she was limited to only a $100 stake.

According to them, one slot machine can only give $20,000 if someone has played all the lines. Indeed, they said that Rocket Gaming Systems, which makes the machines, would delve deeper into the issue and investigate what the problem could have been. The casino later released a statement and didn’t budge on the previous non-committal stance. John Setterstorm, the CEO, was apologetic and claimed that nothing of the sort had happened in the casino since it opened for business in 1995. That is because they have a sticker that often voids the plays. On regular days, the casino machines are not prone to malfunctions. Adding salt to injury, the staff refunded her only $80 and told her to be gone.Ĭastillo was agitated and wondered how many times such an error had occurred that resulted in rightful winners going home with nothing. In the company of her mother in the casino in Rochester, Washington, she was soon to be disappointed when the staff told her that the slot machine had made an egregious error. The 42-year-old from Portland, Oregon, thought that her investment of $100 had paid off big inside the Lucky Eagle Casino. The joy was short-lived as in just five minutes the casino staff let her know that they wouldn’t be paying off the amount: the excuse – machine error.

Veronica castillo casino update